Friday, 6 June 2008

The art of complaining

"What are the rules for proper complaining? They all spring from an appreciation of what is going on when we complain: we see things are not as they ought to be and we say something about it. Right complaints are directed at things that really are wrong and can be changed. Wrong complaints are about things that we cannot or should not change, or are directed at people who can’t do anything about them."
Article linked to my new book on Complaint in this month's Psychologies (not available to read online).